NorthLedger — Support

Last updated: 28 July 2026 · Covers: NorthLedger 1.0.0 for iPhone and iPad (iOS 17 and later)

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This page explains how to get help with NorthLedger, what we can and cannot do for you, and how backups, subscriptions, refunds and data requests work. Read it together with the NorthLedger Privacy Policy.

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1. How to reach us

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Support channel: [email protected]

NorthLedger is built and supported by an independent developer. Every message is read by a person.

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To get a fast, useful answer, include as much of this as you can:

What you were doing, what you expected, and what happened instead
Steps to reproduce it, if you can repeat it
The exact text of any alert or error message (a screenshot is ideal)
Your device model and iOS version — Settings > General > About
Your app version and build — More → Settings → Help & About
Whether you're using the app in English or Spanish
For purchase issues: which plan you bought and, if you have it, the App Store order or transaction ID from Apple's receipt email

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There's a built-in diagnostic summary. Open More → Settings → Help & About and copy the diagnostic summary into your email. It contains only your app version, build number, iOS version, language and region, and confirmation that storage is on-device — no business names, tax identifiers, contacts, balances or ledger records. It is safe to send.

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Please never email us your backup file, your tax identification number, customer details, or any banking credentials. We do not need your books to fix a bug, and we do not want a copy of them. If we ever need data to reproduce a problem, we will ask you for a redacted example.

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2. Response times

These are best-effort targets, not contractual commitments.

Request type	Target first response
Data loss, app won't launch, "Books unavailable," backup won't restore	Within 2 business days
Billing, subscription or restore-purchase problems	Within 2 business days
Bugs, incorrect report figures, accessibility issues	Within 3 business days
How-to questions, feature requests, general feedback	Within 5 business days
Privacy and data requests	Within the timeframe required by applicable law — usually much sooner (see §7)

Support is offered in English, Spanish and Turkish. Responses may be slower on weekends, public holidays, and around App Store release periods.